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Privacy Policy.

How we collect, use and protect your personal information.

Last updated: March 2025

Capen Music Academy ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights in relation to it. By using our website or enquiring about our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

  • Your name, phone number and email address when you submit an enquiry or book a trial lesson
  • The instrument and lesson type you are interested in
  • Any other information you choose to share with us through our contact form or WhatsApp

We do not collect payment information through our website. All payment arrangements are made directly with our team.

2. How We Use Your Information

We use your personal information only to:

  • Respond to your enquiry or book you in for a trial lesson
  • Follow up on your interest in our lessons or services
  • Send you information you have requested about lesson fees, schedules or availability

We do not sell, rent or share your personal information with third parties for marketing purposes.

3. Cookies and Analytics

Our website may use cookies to improve your browsing experience. We may also use standard analytics tools (such as Google Analytics) to understand how visitors use our site. These tools collect anonymised data and do not identify you personally.

You can disable cookies in your browser settings at any time. This will not affect your ability to use our website.

4. Third-Party Services

Our contact form is provided by GoHighLevel, a third-party CRM platform. When you submit the form, your information is stored in their system and governed by their privacy policy in addition to ours. We use this platform solely to manage enquiries and follow-ups.

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites.

5. Data Retention

We keep your information for as long as it is reasonably needed to provide our services or respond to your enquiry. If you ask us to delete your information, we will do so promptly unless we are required to keep it for legal reasons.

6. Your Rights

Under Malaysian law (Personal Data Protection Act 2010), you have the right to:

  • Access the personal information we hold about you
  • Request corrections to any inaccurate information
  • Ask us to stop using your information for direct marketing
  • Request that your information be deleted

To exercise any of these rights, please contact us at admin@capenmusic.com.

7. Contact Us

If you have any questions about this privacy policy or how we handle your information, you can reach us at:

  • Email: admin@capenmusic.com
  • Phone: +603 9544 1859
  • Address: 15-1, Jalan Radin Bagus, Bandar Baru Sri Petaling, 57000 Kuala Lumpur

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top. Continued use of our website after any changes means you accept the updated policy.